How to Optimize Hashtag Power on Facebook, Twitter, Pinterest and Instagram

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he #ShareYourEars Disney campaign for Make-A-Wish Foundation in 2016 invited customers to share pictures wearing Mickey Mouse Ears using the branded hashtag. Disney donated $5 to Make a Wish for every post with the hashtag on social media.

Worldwide Breast Cancer foundation surpassed fundraising goals by 317% with the #KnowYourLemons campaign. The playful hashtag spread serious educational information on signs of breast cancer for women.

NASA used #GlobalSelfie to collect photos of people’s posts of their environmental surroundings. NASA put all the photos into a stunning mosaic of the world to inspire enthusiasm for Earth Day.

This little symbol—known as the pound key ten years ago—has become a worldwide cultural phenomenon. Yet some brands and companies haven’t fully mastered or comprehended the power of optimizing the hashtag.

The ten-year-old symbol is now a cultural phenomenon, used to increase organic reach of social media posts. Learn best hashtagging practices to fully maximize its potential.

After extensive research from leaders in social media marketing, BYU School of Communications has gathered concrete answers to the often-deliberated question—how to hashtag on social media.

FACEBOOK

1.6 million people actively use Facebook every single day. This makes Facebook the most prominent social platform right now. A solid hashtag strategy can increase the organic reach of brands on this huge platform. But with Facebook, there seems to be a love-hate relationship with hashtags for one main reason.

Hashtags on Facebook work differently than other social platforms. Most people set their Facebook profiles to private, making the hashtags on posts less accessible. As a result, hashtag usage is restricted to companies, brands and influencers whose public profiles allow them to be searched and seen.

But when searching a hashtag, Facebook also gives the option to refine results. It’s possible to opt to see only posts from friends or only posts from specific groups. Hashtags can also be searched by location or time frame on Facebook. Neither Twitter nor Instagram have that function, making the Facebook hashtag process feel more organized.

AdExpresso published an experimental set of posts on Facebook, featuring photos of Elizabeth Warren and Kanye West. One had a caption saying, “In an election unlike any other, who would you pick if it came down to these two?” The second photo had the exact same image and caption adding “#RunWarrenRun” and “#RunKanyeRun.”

The results showed that the post including hashtags outperformed the first post. Companies worry about using hashtags on Facebook, due to evidence that hashtags decrease engagement. But, clever hashtags with purpose have proven effective when used correctly.

Recommended number of hashtags on Facebook: No more than one.

Optimal hashtag length: Six characters

 

TWITTER

Twitter support says, “We recommend using no more than 2 hashtags per tweet as best practice, but you may use as many hashtags in a tweet as you like.”

The verdict?

Tweets with more than two hashtags see a significant decrease in engagement. Track Maven, a marketing analytics software company, analyzed 65,000 posts and found that Twitter engagement was highest among hashtags with three characters or 18 characters. This seems like two opposite ends of the spectrum.

Track Maven, a marketing analytics software company, analyzed 65,000 posts across social media platforms. Studies found that Twitter engagement was highest among hashtags with three characters or 18 characters.

How does that work? Presumably, users like short hashtags because they’re clearer. But, sometimes people need longer hashtags to give necessary context.

Recommended number of hashtags on Twitter: One or two. No more than two.

Optimal hashtag length: Three or eighteen characters

 

Regardless of length, relevance will always reign supreme. The best way to optimize hashtags is to choose hashtags that are specific enough to be seen by the right people, and broad enough to reach a decent number of people.

BYU media relations manager Todd Hollingshead said, “Great hashtags can create a sense of community.” Hashtags work when people are really using it. “If the hashtag is something irrelevant like #wokeuptooearlythismorning and #mycerealiscoldbutiwantitobewarm, then it’s pointless.”

One of the most popularly circulated hashtags around campus is #BYUBound for incoming students. The day freshman receive their acceptance letters, BYU promotes the hashtag on social media. A couple of years ago, two students using #BYUBound found each other online and ended up becoming roommates.

 

INSTAGRAM 

For whatever cultural reason, (perhaps the same reason someone can get away with posting a bunch of selfies on Instagram but on Facebook that would be considered strange) Instagrammers have a lot more freedom with the hashtag.

Social media users engage with brands and companies that use multiple hashtags on Instagram. This strategy of multiple hashtags proves unsuccessful on other platforms. However, many businesses resort to hiding hashtags in the first comment section of a post, so they don’t distract readers from the real message.

Recommended hashtags on Instagram: One or two hashtags in the caption. Nine to 12 hashtags total.

Optimal character length: 21 to 24 characters.

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Another way to optimize the reach of a hashtag is to use Instagram’s analytics tool which shows the times that are most popular for any business pages’ followers.

Studies used to argue about the best times to post online to get the highest engagement and reach. Now, the debate is officially over—because every Instagram business page has its own “Follower Activity” module. The tool breaks up the day into hours, and shows the typical times followers are on Instagram during an average day. Business can know when followers are most active on Instagram and optimize the potential to see any hashtagged posts.

 

PINTEREST: 

The evolution of the Pinterest hashtag is both interesting and confusing. Users tried incorporating hashtags, a symbol that functioned similarly on every other social platform. But, they weren’t clickable on mobile devices. In 2015, pinners found that, though hashtags were now clickable on both mobile and desktop, using a hashtag didn’t guarantee that the post would be indexed into a specific, searchable, category. Ultimately, it made hashtags on Pinterest unhelpful and purposeless.

Pinterest finally published an official statement on September 29, 2017 announcing clickable and fully-functioning hashtags on their website.

Tiffany Black, Head of Content Business Development at Pinterest, said, “It is true that in the past, I think that we were dissuading people from using hashtags.” But with hashtags becoming a major language in the marketing realm, Pinterest decided to help brands and users benefit from its power. The company recommends adding no more than 20 hashtags per post and keeping them in the pin’s description.

Recommended number of hashtags: Using hashtags on Pinterest is so new that there’s no proper research for this. The best practice is trial and error, borrowing from what’s been working on the previous platforms.

Optimal character length: See above.

 

Helpful Hints

Don’t feel overwhelmed looking for the absolute best hashtags. Let free tools like Hashtagify.me help. This website finds the most popular hashtags for any keyword search.

With a recent revamp in interface this month, the free Hashtag Finder makes it easy to search the database of over twelve million Twitter and Instagram hashtags. Hashtags are chosen based on their popularity, associations, influencers and a few other metrics.

But, be careful. Because of the rapid rate at which new social media content is uploaded, popular hashtags can get content buried even more quickly. The solution is to stick with hashtags that range in the 50-75 popularity scale on Hashtagify.me. Get a good variety of both trendy hashtags and more niche hashtags.

Adjunct BYU professor and CEO of Wallaroo Media Brandon Doyle explains, “Best practices in social media marketing are always changing. That’s why I’m reading every single day about what’s happening in the industry. I always want to stay ahead of the trends.”

Though the guidelines listed in this article outline best hashtagging practices, there’s no doubt things will change. They always do. Here are some leaders in social media marketing that would be valuable to keep up with: Social Media Examiner, Social Media Today and the Moz or Hubspot blogs.

All the hashtag talk can be overwhelming. But when it helps people recognize a brand, finds a target audience and successfully drives company campaigns, then it’s time to learn to use it right. Stay updated on all the latest industry news, to continue practicing relevant social media marketing strategies.

Written by Kei Akoi Clark.

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Four Digital Marketing Tools Every Communications Pro Should Know

top tech programs for communications professionals.

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s the digital world grows increasingly complex, these digital software programs will make your professional life simpler. Get ahead of the pack after graduation by becoming an expert at these four different social media tools.

Big names like Disney, Warner Brothers and The Pew Research Center use these programs to find answers to their questions. Now BYU Communications students can learn to use these tools to help solve their problems too.

What’s all the buzz about Buzz Sumo?

What types of things are most intriguing? What are people talking about and sharing online? Buzz Sumo lets you see what content is getting the most attention online and helps you find out why.

  • Works as a search engine that gathers and ranks content based on its likes and shares on Facebook, Twitter, LinkedIn Google+ and Pinterest.
  • Tracks the source of the shared content and anyone who has linked to the articles.
  • Helps to understand influencers and the types of content they’ve pushed to go viral.
  • Uses a “Question Analyzer” since September 2017. It scans forums and sites like Quora, Reddit and Amazon and pinpoints trending questions people are asking on any chosen topic.

What makes Crimson Hexagon the Data King?

During the summer of 2016, BYU Comms Professor Joseph Ogden decided to brush up on the newest tech by becoming a part-time intern at Edelman New York. Referring to his experience he said, “In my visits to agencies that summer, almost every person I asked said the most powerful social listening tool they had been using was Crimson Hexagon. That’s when I knew we needed it at our school and in our lab.”

Crimson Hexagon is a leading social listening tool that monitors more than what people are saying online. It can track how consumers are feeling about a brand and what motivates that audience through the analysis of social data the company owns.

  • Maintains the biggest social data library online with 1 trillion posts and counting.
  • Improves sentiment analysis by analyzing how people feel about brands based off the images and context of the post as opposed to analyzing the literal text alone.
  • Profiles an audience accurately by identifying the demographics and psychographics of specific groups of people.
  • Recommends key messaging based on the consumers’ interactions with brand on social media. Makes recommendations on how the company can use the data to influence their business decisions.

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Is HYP3R living up to the hype?

If the Golden State Warriors are using it, it must live up to the hype. HYP3R is a geosocial marketing platform. The technology uses geo-fencing and social media monitoring to enhance experiences at venues like stadiums, hotels or even hospitals. CEO of HYP3R, Carlos Garcia, said, “The goal is to organize the social activity of places around the world.”

  • Tracks all public social activity in a specific location, regardless of hashtags and mentions.
  • Humanizes companies by getting them to engage in online conversations with customers in more personal ways.
  • Enhances customer experience by listening online to values and needs. For example, Marriott’s chief global marketing officer, Karen Timpone, explained that when someone posts a wedding engagement photo from one of their properties, the Marriott team can get ahold of the location and reach out to their customers with champagne, a room upgrade, or a free appetizer.

New to Nuvi?

Another stellar digital analysis company, Nuvi, offers a real-time visualization software created by a BYU alumni. NUVI is designed to produce actionable insights through social listening. Like Crimson Hexagon, Nuvi provides a convenient interface that makes it easy to analyze publics, competition and self-performance.

  • Uses a wide range of social platforms including Twitter, Instagram, YouTube, Reddit, Facebook, VK (one of the top social networking sources in the world), and Stack Overflow (a community of 6.6 million programmers). The program also has a list of more than three million blogs and RSS feeds.
  • Monitors keywords, groups and topics in more than twenty languages.
  • Allows users to manage and control communication crises from one central platform.

What Now?

All these programs are available for free to BYU Communications students. Whether you end up at an agency, corporation, university or non-profit organization, learning these four digital marketing platforms will help you stay ahead of the curve in this competitive industry.

Written by Kei Akoi Clark

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